SAP CRM

SAP CRM

SAP CRM ONLINE TRAINING

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  •   Duration 30-35 Hours
  •      Fee $ 390

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SAP CRM TRAINING VIDEOS

  •    Rating
  •   Duration 25 Hours
  •      Fee $ 290

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What Is SAP CRM Training

CRM stands for “Customer Relationship Management” and is a set of methodologies and tools that helps to manage customer relationship in an organized way.

In today's highly competitive business environment, the focus of top companies is increasing on its most valuable assets – customers. Thus, the companies require a suitable software solution to cater to its customers which is user-friendly, easily customizable, fully integrated, and can be implemented flexibly.

SAP Customer Relationship Managemen Course Content

Week-1

Introductionof SAP CRM

Architecture and evolution of SAP CRM

Functionality overview of SAP CRM

CRM Business Partner Master data

CRM Product Master Data

Business Transaction customizing

SAP CRM 7.0 Ehp 1 Features

Introduction to OOABAP

Classes

Inheritance

Interfaces

Polymorphism

Week-2

Error/Message Handling

Message Logging FMs

Programming using Messaging FMs

Logging the messages

Searching for messages

Deleting the messages

Business Transaction Programming/ One order Framework

Function Modules for Reading Business Transactions

Identifying relevant FM

Coding using the FM

Function Modules for Modifying the Business Transactions

Identifying relevant FM

Coding using the FM

Function Modules for saving Business Transactions

Week-3

Business Addin s in CRM and Programming BADI

Techniques for Finding Appropriate BAdi

Implementing a BADI

Action Profile BADI

Introduction to Business Server Pages

Architecture of Business Server Pages

Components of a Business Server page

Controllers

Business Server Page

Page with flow logic

View

Page Fragment

Navigation structure

Application Class

MIME Objects

Page Attributes

Layout

Event Handlers

BSP Programming models

Basic Model

MVC approach

Debugging BSP Applications

Week-4

CRM Web UI Basics CRM 7.0

UI Concepts

Web UI Architecture

Business Roles customizing

Navigation Bar customizing

WebUI Component Work bench

WebUI Component Concept

Elements of WebUI Component

Component Controller

Custom Controller

Views

View Controller

Context

Context nodes

Runtime Repository

UI Configuration/ personalization

Enhancing webUI components

Transaction launcher

GUI Transactions

URL – Non BSP

URL – BSP

Logo Customizing

UNIT-5

CRM Web UI Technical CRM 2007

GENIL Model Browser

GENIL BOL Browser

Component Context

View Context Class

Context Nodes

Attributes

Getter and Setter Methods

BOL Programming Basics:

Objects in BOL Programming

Classes and Interfaces in BOL Programming

Setting UP BOL Service

Accessing Component Sets and Components

Query execution – Query Services

Accessing the BOL entities/Fields

Using BOL Collections

BOL Transaction Programming

Creating Transaction entities

Accessing Transaction entities

Modifying Transaction entities

Defaulting the field values

Creating a Custom Component

Creating a view

Making a view Configurable

Creating a View set

Creating a context node

Event Handlers

Inbound and Outbound Plugs

Navigation maintenance



 

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